GOLOCAL is a social and environmental impact company registered under CNPJ no. 242088790/0001-20 and with the Brazilian Ministry of Tourism – Cadastur with n° 19.086665.10.0001-7. These Terms of Use are applicable to all “Users” and “Service Providers” related to the activities offered by GOLOCAL.


The User must read, make sure to understand and accept all the conditions laid down in these Terms of Use, as well as in other documents incorporated by reference, during the User´s registration at the GOLOCAL site.


1.1 GOLOCAL, as intervener, shall provide the services object of the present Terms of Use, which consist in making the connection between users and providers of local Tourism Services for consultation and eventual acquisition of tours by the user.

1.2 After selecting a tour intended for purchase, the User must fill in the booking form with their data. The User must fill in the booking form on the GOLOCAL website in order to perform the purchase and accept these Terms of Use.

1.3 Afterwards, GOLOCAL will contact the user via email to confirm the booking of services and provide a link for payment through the means available. To confirm booking by payment, the User must follow the instructions in the email.

1.4 A Contract to participate in a selected tour only becomes effective after the partial payment of the booking in currency.

1.5 After payment, GOLOCAL shall send the user an email confirming the reservation and passing on details on how access the tour location and the contact of the local service provider. The User is aware that GOLOCAL holds no possession or ownership of the products and/or services offered through the website, and that tours are carried out by the applicable service provider. When the User purchases a product and/or service through the website, they declares having agreed to these Terms of Use and with the specific features of the product such as group sizes, safety standards, minimum and maximum ages, items included and not included , etc..


2.1 The GOLOCAL services are available for purchase only by those who are legally entitled to contract and use those services. Legal entitlement is defined in articles 3º and 4º of the Brazilian Civil Code (Law nº 10,406/02). Specific individuals might be temporarily or definitively prevented from buying from GOLOCAL due to previous improper behavior.

2.2 The same person cannot register on the GOLOCAL website with more than one CPF number. If GOLOCAL detects duplicate numbers, it can disable all entries.

2.3 Legal entities can register by means of their legal representative.


3.1 For each product on its Website, GOLOCAL shows a descriptive page with information regarding its characteristics, composition, possible risks to health and safety, place of departure, conditions of booking, payment and total price.

3.2 Once the product is selected by the User, they must fill out the applicable form, agree with these Terms of Use, and wait for an email from GOLOCAL. Upon receipt of the booking request, GOLOCAL will contact the local partner to confirm the availability of places for the dates indicated by the User. Soon after, GOLOCAL will send an email to the User confirming availability for the dates requested and with a link for the payment of the booking price. Upon payment, the User automatically agrees with all the conditions of these Terms of Use, in particular, with cancellation policies.

3.3 As a general rule, GOLOCAL will not accept changes of purchase (payment methods, quantities, location, date, etc.) after the completion of this process, since the purchase is performed by means of third party companies responsible for managing payments.

3.4 GOLOCAL may not intervene in the relationship between the User and the companies responsible for managing payments, since these companies run their operations regardless of GOLOCAL.

3.5 GOLOCAL cannot guarantee in any way that the services provided by the companies responsible for managing payments will work free of errors, interruptions, malfunctions, delays or other imperfections.

3.6 GOLOCAL is not responsible for unavailability or malfunction of the services provided by the companies responsible for managing payments.

3.7 If the User requires any information, clarification or assistance regarding this Terms of Use, GOLOCAL offers the CALM Center. The CALM operates through the communication channels listed below: (a) In person at the GOLOCAL offices, during commercial hours; (b) by telephone (27) 99248-9993, from Monday to Friday, from 08:00 to 17:00; (c) By mail addressed to GOLOCAL, Av. Alfredo Balthazar da Silveira, Recreio dos Bandeirantes – Rio de Janeiro, RJ. Please, always refer to previous contact information, so that we can optimize the service.


4.1 GOLOCAL will take all the possible measures to keep confidentiality and the security of data, however, we will not answer for damage that can be derived from the breaking of these measures by a third party using public nets or the Internet to subvert security systems and have access to the Users´ information.


5.1 The buying User, after confirming the purchase, is committed to its full payment. The purchase is irrevocable, in the terms of articles 427 and 429 of the Civil Code, excepted in special circumstances.

5.2 When purchasing through the website, the User declares to be aware of the conditions of receipt and/or use of the product and/or service published on the site.

5.3 GOLOCAL is not responsible for the tax obligations of the Users or of the Services Providers. As by current legal rules, the consumer must demand an invoice directly from the Services Providers.


6.1 The User will have 7 (seven) calendar days after the purchase to request cancellation with full refund of the amount paid. After this period, cancellation requests may imply that the values paid are converted into credits toward new purchases in the GOLOCAL website.

6.1.1 The deadline for use of any credits is 6 (six) months from their granting and they can be fully or partially used within this period of time.

6.2 After the legal period for repentance, provided for in clause 6.1 above, the refund in case of cancellation is as follows:

Cancellation policy:

  • Up to 31 days before the beginning of the trip: 90% refund
  • Between 30 and 21 days before the beginning of the trip: 80% refund
  • Between 21 and 14 days before the beginning of the trip: 70% of the amount paid, according to the expenses actually incurred by the local services provider as a result of the withdrawal.
  • Less than 14 days of travel: no refunds and 100% of the amount paid will reimburse the local services provider for their expenses and/or sales that were not performed due to the User´s reservation.

6.3 In all cases, the User will be responsible for any fines applied by the service provider, in addition to the above.

6.4 The User who does not appear in the tour location indicated at time of departure, abandon or withdraw from the contract after the beginning or during the tour, or who unilaterally modifies the conditions contracted, will assume all the resulting expenses, GOLOCAL and Service Provider being free of reimbursement or compensation for unused or replaced services.

6.5 When the execution of the services purchased depend on a minimum number of participants and this number is not reached, GOLOCAL reserves the right to cancel the purchased tour and/or accommodation by notifying the User ahead at least of 72 hours. In case of cancellation of the tour by the Service Provider, the User can choose another tour in the same date or the same tour on another date. In this case, the User can also choose to be fully refunded by GOLOCAL within 15 calendar days.

6.6 If technical-operational reasons, force majeure or unforeseeable circumstances, prevent the fulfillment of all or part of the services contracted, GOLOCAL and its local partners could promote the necessary changes, and are not obliged to refund the amounts paid.


7.1 GOLOCAL may warn, suspend or terminate, temporarily or permanently at any time, an User account and initiate appropriate legal actions if:

a) the User does not comply with any part of these Terms of Use;

b) the User breaches their duties as a User;

c) the User practice fraud or illegal acts;

d) the User’s identity cannot be verified, or any information provided by them is incorrect; or

e) If GOLOCAL understands that some User’s attitude has caused damage to third parties or to GOLOCAL itself, or has the potential to do so. In the case of disqualification of User registration, all purchases will be automatically cancelled. GOLOCAL reserves the right at any time, and at its sole discretion, to request the User’s personal documentation to clarify any type of apparent irregularity, as well as to update the registration of its customers.


8.1 GOLOCAL is only a mediator of tourist services, relying on the performance of third parties (service providers) to provide specific services, such as offering accommodation, conducting tours, among others. Users declare to be aware of the risks inherent to outdoor tourism activities, and upon agreeing to these terms of use, they assume all responsibility for their own safety. Therefore, GOLOCAL is excluded of any liability that might be allocated by the User in case of damage arising out of the services provided by third parties. The issues or questions that arise in relation to the services contracted must be resolved between customers and the third party service providers, exclusively.

8.2 GOLOCAL is not the owner of the products and/or services available in the website, it doesn’t keep possession of them and does not provide tours directly to Users. Furthermore, GOLOCAL does not intervene in the delivery and/or use of the products and/or services purchased through the site. GOLOCAL is solely a mediator of the products/services available for purchase on its website.

8.3 GOLOCAL recommends that all activities are carried out with caution and good judgment. The User must weigh the risks of the activities involved, there being no interference of GOLOCAL on decisions taken by its Users.

8.4 In view of the impossibility of integral and uninterrupted functioning of any telecommunication or computer system during 365 days for year, 24 hours a day, GOLOCAL does not guarantee the provision of its services uninterruptedly and/or exempt of errors.


9.1 GOLOCAL acts as an intermediary between, for example, tourist agencies, hotels and tour operators, all referred as Service Providers, not assuming, therefore, any liability for damage caused to Users or third parties in cases of accidents which have occurred during tours purchased in the website.

9.2 GOLOCAL may change these Terms of Use at any time, aiming at their improvement and at the improvement of the services provided. The new Terms of Use shall be valid from the date of its being posted on the website.

9.3 The advertisements and brochures containing the complete tour prices or rates comply with the legal norms of advertising, having their validity restricted to the periods mentioned on them. However, they may suffer changes or variations by economic reasons or by determination of authorities. During high season, long holidays, events, celebrations and commemorations, tours and accommodations may suffer price increase, due to increased demand of tourists. Changes in arrival or departure times and hotel relocation can also occur, in addition to possible changes in local programs, with no effect on the quality of services.

9.4 These Terms of Use do not generate any partnership agreement, franchise or employment relationship between the User and GOLOCAL. The User acknowledges that GOLOCAL will not be held responsible for contracts between the User and third parties, even when those are GOLOCAL partners.

9.5 GOLOCAL is not liable for any damage, injury or loss caused to the User by faults in the system, on the server or on the internet cause by third parties. GOLOCAL will not be responsible for any virus that can attack the user equipment due to access, use or browsing the Internet or as a result of the transfer of data, files, images, text, videos or audios. Users cannot assign to GOLOCAL any liability or require payment for lost profits because of technical difficulties or failures in the systems or the internet. Eventually, the system may be unavailable for technical reasons or failures of the internet or any other fortuitous event or force majeure out of the control of GOLOCAL.


10.1 the User shall compensate GOLOCAL, its officers, employees and agents for any demand promoted by other users or third parties arising out of the Users activities on the website or breach of these Terms of Use or any law or the rights of third parties, including, but not limited to Attorney’s fees, as well as court costs.


11.1. All items of this Terms of Use are governed by the laws of the Federative Republic of Brazil. For all matters regarding the User´s interpretation and compliance, the Parties shall submit to the Central Forum of the city of Rio de Janeiro.

Terms and conditions

(21) 3798-5467

(21) 99917-5688

Embratur registry number

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